Frequently Asked Questions
- If my 2 week disposable lenses are still comfortable and in good condition beyond 2 weeks, can I continue to wear the same pair?
In order to maintain optimal eye health and comfort, it is important to adhere to the wearing schedule prescribed by your doctor. The main advantage of wearing disposable lenses is that you are putting a fresh new pair of lenses in your eyes every 2 weeks. Also, the convenient cleaning regimen of a disposable lens is only adequate for a 2 week wearing schedule.
- If I only wear my 2 week disposable contacts part time, do I still have to replace them every 2 weeks?
No, the 2 weeks refers to the actual amount of wearing time so they can last longer than 2 weeks if you are not wearing them full time.
- Your website lists my lens as 2 week disposable, but my doctor says I can wear them for 4 weeks. Which is correct?
The lens wearing schedules on our website are provided by contact lens manufacturers. However, doctors may decide on a different wearing schedule (shorter or longer) for an individual patient based on wearing habits, lifestyle, cleaning methods etc. You should always follow the wearing schedule prescribed by your doctor.
- What's the difference between rigid gas permeable (RGP) lenses and soft lenses?
RGPs are smaller and made out of a harder, less pliable material than soft lenses which makes them less comfortable initially. RGPs correct some astigmatism whereas soft spherical lenses do not.
- Can I swim with my contact lenses?
It is best if you don't because there are bacteria in the water that can adhere to your lenses and cause infections. If you do swim in your lenses, you should wear goggles over them and you should disinfect them immediately afterwards.
- Why is it necessary for contact lens wearers to have regular eye exams even if their prescription hasn’t changed?
Regular eye exams are important not only to check your prescription but also to evaluate the health of your eyes. This is especially important for contact lens wearers because the contacts could be causing damage to your eyes without necessarily causing any obvious symptoms.
- I wear contact lenses and in order for me to read, I have to wear reading glasses over them. Are there any other alternatives whereby I don't have to wear glasses at all?
Yes, the most common option is called monovision where one eye is corrected for viewing distant objects and the other eye is corrected for reading and close work. Monovision is a good solution for some people, but not everybody can successfully adapt to the arrangement. Another alternative is bifocal contact lenses which are available in both rigid gas permeable or soft lens designs.
- Do colored contact lenses work on dark eyes?
Yes, they are called opaque contacts. Year-long (daily wear and extended wear) opaque contacts are available in many different colors and shades. There are also several disposable colored lenses for dark eyes including Freshlook Colors.
- How long does it take for my lenses to arrive?
98% of all US orders arrive within the 7-10 day delivery time stated on our website. However, the vast majority of orders that are shipped from stock will arrive significantly sooner.
- What are UV Rays?
Ultraviolet rays are rays located beyond the visible spectrum. UV rays are categorized into three types: UVA, UVB, and UVC. - UVA: Most common throughout the year. These rays pass through glass so the can be harmful both indoors and outdoors. - UVB: The most dangerous type of UV rays and the primary cause of skin burning and retina harm. Rays do not pass through glass. - UVC: Blocked by the Earth's Ozone layer and do not reach the Earth's surface.
- What are reading glasses?
Reading glasses are non-prescription eyeglasses that help correct close-range vision issues. People with presbyopia primarily wear reading glasses.
- Is a prescription required to purchase reading glasses?
No. Reading glasses are available in standard, select powers, typically ranging from +1.00 to +4.00.
- What is Presbyopia?
It is a condition that progresses with age where the eyes diminish in the ability to focus on near objects. Reading glasses help magnify object or text, thus relieving strain on your eyes.
- What are UV protected swimming goggles?
Similar to sunglasses, these swimming goggles offer UV protection to the eyes.
- Is it safe to use any eyedrops when wearing contacts?
No. Only eyedrops specifically designed for contact wearers should be used.
- What are computer glasses?
For those who spend a significant amount of time on a computer, special glasses have been developed. Special anti-reflective lenses reduce glare from a bright screen to help reduce eye strain and headaches.
- Do I need to replace my contact case?
Yes. Bacteria and enzymes collect in your contact case over time. It is highly recommended you replace your contact case with every contact replacement. Replace your case at least every month if you have extended wear contacts.
- My prescription has expired or it doesn’t have an expiration date, can I still order contacts?
We can only fill orders for unexpired prescriptions. If your prescription does not have an expiration date, then the expiration date is either 1 or 2 years from your exam date, depending on your doctor's preference. We will verify your prescription with your doctor and notify you if the prescription is expired.
- How can I be sure I receive email offers and updates from you?
You should add [email protected] to your whitelist or "friends" to make sure our emails are correctly received. If you change your email address, please take a moment to log-in to your account, and update to the new address.
- Why wasn't the item I ordered covered by my insurance?
The item is an exclusion of your vision plan. Please refer to your Certificate of Coverage for additional information.
- How do I know if my lenses are backordered?
We will advise you before processing your order if delays are likely due to manufacturer back-orders, etc.
- How do I create an account?
Enter your information and create a password on the Create Account link on the Sign In page.
- Do I have to sign in?
Yes, to place an order you need to sign in to your account.
- How do I track my order?
Sign in to your account, click 'Track Orders,' then click 'Order Details' for tracking information.
- Can I print a receipt of my order?
Once you place your order, you will have the option to print your receipt.
- How soon will I receive my order?
For standard shipping, sunglasses and accessories are received within 5-7 business days from the date of order. For contact lenses, 5-7 business days (depending on the prescription verification process). Expedited shipping is available. Please see the "Shipping Info" link on our website for more information.
- What should I do if I make a mistake or need to make a change to my order?
Please contact our Customer Service Team with any changes or questions you have regarding your order.
- What forms of payment are accepted?
We accept Visa, MasterCard, American Express, and Discover. We also accept checks and money orders, but we cannot ship your order until after we have received your check and it has cleared your bank.
- When is my credit card charged?
When you place your order, an authorization hold is placed on your credit card to cover the balance. We only bill your credit card once your order ships from our facility and is on its way to you.
- Is it safe to use my credit card on this website?
Absolutely. You will see a padlock next to the URL that notifies you that the site is using a trusted SSL digital certificate to keep your information protected.
- Where should I ship my order?
It’s up to you! Your order can be sent to your residence or to your office.
- Do you offer APO/FPO/DPO shipping?
We are passionate about the US military receiving the lowest prices on optical products with quick, low cost shipping around the world. We do not apply any additional surcharges, hidden fees, or other miscellaneous shipping costs to APO/FPO/DPO addresses. Standard delivery fee is $6.95. Please see the "Shipping Info" link on our website for more
- How much does it cost to ship my order?
For orders over $50.00, it’s free! For orders less than $50.00, it is $6.95 for standard shipping. Should you require expedited shipping, the cost is $11.95. Please see the "Shipping Info" link on our website for more information.
- What is the return/exchange policy?
We have the most customer friendly policies in the online optical industry including making product returns quick, easy, and most importantly – FREE. Please see the "Returns" link on our website for more information and to learn how to initiate a return.
- How long do I have to return/exchange?
You may return your purchase up to 30 days from the purchase date. Please see the "Returns" link on our website for more information.
- Do you accept vision insurance?
We currently accept MESVision, Blue Shield of California, and Gerber Life Vision insurance plans. In addition, many Self-Funded Groups have access to MESVisionOptics to give their employees a low cost way to purchase their contact lenses.
- How do I apply my benefits at MESVisionOptics?
It’s easy! After you sign in, you can view your benefits available. At checkout, you can apply your available benefits towards the purchase of your prescription contact lenses. Any overage will be your responsibility.
- I am using my available benefits. Why do you need my credit card?
We require a credit card in the event that your benefits do not cover the entire cost of your purchase.
- I don’t have vision insurance, can I purchase a plan through you?
Our partner, MESVision, offers group vision plans throughout the country through a variety of sources. Please have your employer contact MESVision at 1.800.877.6372 to learn more or have them visit our website at MESVision.com.
- Can I use my glasses prescription to purchase contact lenses?
An eyeglass prescription is not a contact lens prescription, and cannot be used to order contact lenses and vice versa. Each prescription contains information that is specific to the type of correction. Contact lenses sit directly on the eye whereas glasses are worn on the bridge of the nose. The distance between these two spaces dramatically changes the level of correction for each type. Also, not everyone who needs eyeglasses can wear contact lenses.
- Can you recommend a doctor if I don’t have a current prescription?
MESVision partners with a large network of providers nationwide. Please visit MESVision.com and use our Find A Provider tool to find a doctor near you.
- Is a prescription required to purchase reading glasses?
No. Reading glasses are available in standard, select powers, typically ranging from +1.00 to +4.00.
- What is the difference between a routine eye exam and a contact lens exam?
Routine eye exams are an important preventative measure for maintaining your overall health and wellness. During an eye exam, an eye doctor will look for vision problems including signs of serious medical conditions such as glaucoma, cataracts, diabetes, hypertension, etc. During a contact lens exam (fitting), an eye doctor will perform special tests to evaluate your vision with contacts. In addition, the surface of your eye will be measured to determine what size and type of contacts are best for you. A specific contact lens prescription will be written once the eye doctor determines which type of lens is best. The prescription is different than the glasses prescription you may have received during your visit or in past visits.
- Can I wear soft contact lenses if I have astigmatism?
Yes, you can wear a special type of soft contact lens called a toric lens which will correct your astigmatism.
- Can I wear soft contact lenses if I need bifocals?
Yes, there are a number of contact lenses designed for people who need bifocal (multifocal) correction.
- Do I still need a prescription if I just want contacts to change my eye color?
Yes, you still need to be fitted for the lenses even if you don't need vision correction. This is because contact lenses are medical devices and wearing them can affect the health of your eyes.
- How can you offer such low prices on contact lenses?
We can offer low pricing because of our large purchasing power. We are able to negotiate the best possible pricing from contact lens manufacturers and distributors. We simply pass those savings along to our customers.
- How do I read my eyeglass prescription?
While you don't need to completely understand how to read your eyeglass prescription to place an order, you'll need to know the basics in order to select and order the right lenses for your eyes. If you don't have a copy of your prescription, or are not sure how to read it, rest assured that as long as you have your doctor's information we can contact your doctor directly in order to obtain your correct prescription.
- I want to purchase eyeglasses, but this prescription stuff is confusing. Is there an easier way?
Absolutely! You can always leave the prescription fields blank when ordering, and then either send us a copy of your prescription, or give us your eye doctor's contact information and we will collect your prescription information directly; ensuring that your prescription is correct while you remain free of worry!
- What is the difference between Bifocal and Progressive Bifocal?
Bifocal eyeglass prescriptions were originally only able to be corrected with lenses called lined bifocals; these types of glasses have a visible line at the point where the prescription changes from near to far vision. Progressive Bifocals are lenses that have no visible line and gradually change from near to far vision in a way that is easier for your eyes to adjust to. MESVision currently only offers Progressive Bifocal lenses. Unless your prescription notes "Bifocal Only" or "No Progressives", then you can use your Bifocal prescription to place an order for Progressive Bifocal lenses.
- What if my doctor says I need Bifocal correction in only one eye?
MESVision is only able to process orders with one type of lens per frame. Since a prescription with bifocal correction in only one eye would require a progressive lens in one eye and a single vision lens in the other, we are unable to fulfill these types of orders. We apologize for the inconvenience.
- My prescription has expired or it doesn't have an expiration date, can I still order glasses?
We can only fill orders for unexpired prescriptions. If your prescription does not have an expiration date, then the expiration date is either 1 or 2 years from your exam date, depending on your doctor's preference. We will verify your prescription with your doctor and notify you if the prescription is expired. Some doctors offer prescription extensions if your current lenses have broken. We must verify these exceptions through your doctor though.
- What happens if my doctor changes my prescription after I receive my glasses?
If your doctor changes your prescription due to vision problems you are experiencing with your recent glasses purchase, we will replace your lenses one time for free. You must return the frames to us within 30 days from the delivery date. The replacement lenses will be made with the same lens material and treatments that were previously selected, and will require you to mail-in your existing frames, though we will provide you with Free Return Postage.
- What are the best eyeglass lenses for my prescription?
Choosing lenses for your new glasses has a lot to do with preference, but some lens materials and treatments are better for certain lifestyles and prescriptions. You can read over the lens options to find the best fit for you.
- What is pupillary distance (PD)?
Pupillary distance (PD) is the measurement (in millimeters) of the distance between the centers of the pupils of your eyes.
- Why is my pupillary distance (PD) measurement needed?
Pupillary distance is an important measurement used to determine the proper lens shape and alignment of your prescription correction to your line of vision. Without an accurate PD measurement, correcting vision can be difficult since lenses need to be aligned over the center of your pupil for proper clarity.